Stories
Viewing stories about: Customer service
Stories
7 tips to help you save on your energy bills during a cold snap
Colder than usual temperatures can lead to higher monthly energy bills but we have some tips to help manage your winter energy use.
January 12, 2021
Why we're working in your neighbourhood amid COVID-19
Find out why we may be working in your neighbourhood during this trying time.
April 20, 2020
Top 4 ways we can help with your energy bill during the COVID-19 crisis
Here are the best ways to work with us to get the help you need with your energy bill during this difficult time.
April 14, 2020
The top questions asked by you and answered by our customer service team
You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020
Natural gas rates and your bill
Questions answered about your natural gas bill and the latest rates and charges, including the carbon tax.
March 1, 2019
Beware of door-to-door scams and learn how to protect yourself
Be cautious of anyone who shows up at your door claiming to be from FortisBC. If you are unsure, ask for their information and call us to verify.
January 22, 2019
What are all these line items on my FortisBC natural gas bill?
We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019
Wondering how electric rates are set? We’re here to help.
FortisBC reviews its rate structure regularly to make sure the costs to provide quality electricity service are distributed fairly across customers.
February 22, 2018
7 tips to help you save on your energy bills during a cold snap
Colder than usual temperatures can lead to higher monthly energy bills but we have some tips to help manage your winter energy use.
January 12, 2021
Why we're working in your neighbourhood amid COVID-19
Find out why we may be working in your neighbourhood during this trying time.
April 20, 2020
Top 4 ways we can help with your energy bill during the COVID-19 crisis
Here are the best ways to work with us to get the help you need with your energy bill during this difficult time.
April 14, 2020
The top questions asked by you and answered by our customer service team
You asked and we answered your top questions about your FortisBC account, billing inquiries and payment options. See if you can find the answer you’re looking for.
February 27, 2020
Natural gas rates and your bill
Questions answered about your natural gas bill and the latest rates and charges, including the carbon tax.
March 1, 2019
Beware of door-to-door scams and learn how to protect yourself
Be cautious of anyone who shows up at your door claiming to be from FortisBC. If you are unsure, ask for their information and call us to verify.
January 22, 2019
What are all these line items on my FortisBC natural gas bill?
We break down the different line items on your natural gas bill to understand what and why you are being charged.
January 2, 2019
Wondering how electric rates are set? We’re here to help.
FortisBC reviews its rate structure regularly to make sure the costs to provide quality electricity service are distributed fairly across customers.
February 22, 2018